Neil and Cheryl (and Chloe) Munroe
After shopping around we were quite disappointed by the lack of customer service …
After shopping around we were quite disappointed by the lack of customer service being given by several fireplace centres and were ready to just give in and get a gas fire. One last search online and Burning Desire came up with their family photograph and we gave them a go.
Right from the start we knew it was the right choice, as Lorraine wasn’t too pushy in the showroom and Ben gave really helpful advice. We had an idea of what we wanted in a wood burning stove and did actually change our minds over some details a couple of times. But Burning Desire were more than accommodating and even managed to incorporate our in-hearth lighting. The installation went well – despite having to re-adjust the structural integrity of the fireplace – and they cleared up everything with no fuss. We – but especially Chloe – would like to thank Burning Desire for our lovely new fire which has quickly become the heart of our home.